The Microtek ArtixScan 4000tf 35mm and APS film scanner.
I have a Microtek scanner that now operates as a paper weight on my desk. After numerous calls to the company I was told that they no long have a repair facility in the US to support their products and in fact was closed in 2004. After going back and forth with their customer support, which must be run by a bunch of malcontents working at a temporary job until something better comes up I got this as a reply;
"Microtek's repair facility closed in December 2004 and to accommodate many of our out of warranty customers Microtek authorized Customer Service to offer replacement units at a reduced price."
Maisah New Micro, Inc. d.b.a. Microtek Customer Service 10900 E 183rd St., Suite 290 Cerritos, CA 90703 Customer Service: 310-687-5940 Web Support: www.support.microtek.com
You would think that was a good deal. Not. You would still have to fork over $500.00 to get an equivalent model. Mind you that this product only produced less then 2000 scans and a quick look around the web seems to substantiate this for some other of their products.
My advice; stay the hell away from them. Buy their products at your own peril.