Wednesday, June 04, 2008

Microtek SUCKS

The Microtek ArtixScan 4000tf 35mm and APS film scanner.
I have a Microtek scanner that now operates as a paper weight on my desk. After numerous calls to the company I was told that they no long have a repair facility in the US to support their products and in fact was closed in 2004. After going back and forth with their customer support, which must be run by a bunch of malcontents working at a temporary job until something better comes up I got this as a reply;

"Microtek's repair facility closed in December 2004 and to accommodate many of our out of warranty customers Microtek authorized Customer Service to offer replacement units at a reduced price."

New Micro, Inc.
d.b.a. Microtek Customer Service
10900 E 183rd St., Suite 290
Cerritos, CA 90703
Customer Service: 310-687-5940
Web Support:

You would think that was a good deal. Not. You would still have to fork over $500.00 to get an equivalent model. Mind you that this product only produced less then 2000 scans and a quick look around the web seems to substantiate this for some other of their products.

My advice; stay the hell away from them. Buy their products at your own peril.


dogfoodtester said...

Yes, I can confirm, MICROTEK SUCKS.

After one year, my 9800XL started making blurry scans. Microtek's solution was for me to buy another scanner from them.

Now I have upgraded to Leopard and am looking for a new driver, but Microtek's website never works! They are unavailable. I called the number posted by Rigglord above, and they don't even mention their corporate name when you call "tech support".

Microtek seems to be about ready to leave town in the middle of the night. Maybe they don't really even exist.

Anonymous said...

I can confirm that as well. I had the same problem with the 9800XL did a hundred scans or so then just dies. We spent almost 4K on that paperweight.

They should be run out of town for the way they do business.

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